ITS Services

• 1: Printing
• 2: Virtual Private Network
• 3: Windows Desktop Support
• 4: Windows Labs
• 5: Wireless

1 - Printing

Printing in the Labs

The department maintains a number of printers for its faculty, staff, and teaching/research assistants. These printers are not for general student use, and it is prohibited to print to them without permission from the department. That said, if you need to print something, in some cases we can accommodate your requests. Please contact the department secretary, Jean Rom, during normal business hours.

There are ITS-maintained Windows labs at Damen (339, 342) and Lewis Towers (LT 410/411) that use the PrintWise system. You'll need to have funds loaded on your ID to take advantage of these printers as a card swipe is required to print your document (from the PrintWise station). As with anything else in the Windows Labs, please report printing problems directly to ITS at https://heatss.it.luc.edu/HeatLDAP/.

At this time, printing is not supported from the Linux labs in LT 412 (at Water Tower Campus) and DH 341 (at Lake Shore Campus). In the interim, you will need to print from one of the adjacent Windows labs.

2 - Virtual Private Network

There are a number of services (read: ports) that are firewalled because they’re not secure or under persistent threats from the outside. The university VPN allows you to access these services.

There is a self-service portal via ITS at https://luc.saasit.com/.

We recommend that all students working on advanced projects to get access to the VPN so they will run into few(er) surprises.

3 - Windows Desktop Support

Windows Desktop Support

Windows desktop matters are handled by ITS. If you are experiencing trouble with Windows labs and other ITS issues, please open a support ticket at https://luc.saasit.com/. Linux and Mac desktop matters are the responsibility of individual faculty.

4 - Windows Labs

Windows Labs

With our partner, Loyola Information Technology Services (ITS), we ensure that CS and Math/Stats software needs are formally requested from ITS. This allows us to focus on advanced computing needs (in particular, Linux and server-side applications) and ensure ubiquitous access to Windows labs via the Loyola login ID.

Faculty may request additional software by visiting ITS, or by sending an e-mail to the windows alias (see getting-help{.interpreted-text role=“doc”}). In the latter case, the lab manager (Miao Ye) will fill in a software request on your behalf. You are encouraged to submit requests one month before the end of the current term, if you need the software in the summer or following term. For example, if you need software in Fall 2009, consider getting your request in by April of 2008 (one month before the Spring 2008 term ends). You should also indicate in your request whether you are willing to help test the software after it becomes available. We cannot be held responsible for late requests or requests that do not have a designated faculty member interested in testing.

Again, because the Windows hardware and software are now maintained by ITS, we ask that all issues you encounter be reported, no matter how trivial. If you discover broken hardware and/or software, use the ITS Help Desk.

5 - Wireless

Wireless Access

IEEE 802.11a and IEEE 802.11b/g wireless access is provided by ITS throughout the campus. See http://www.luc.edu/its/wireless.shtml for additional details.

Eduroam

Visitors to the department can join the Eduroam network.